Update: The delivery of the Spider chairs has been delayed until the end of February. We apologize for the inconvenience. We will start delivering the chairs on February 25th!

Terms of Trade

DKU Living APS

Sivlandvænget 11a, 5260 Odense S
TEL: +4561710903
CVR: 43351583

Payment

We accept the following payments: Dankort, Visa, MasterCard, Anyday, MobilePay and Apple Pay.

The amount will only be charged to your card when the item is shipped.

When you choose to pay with Anyday, the first payment will be deducted when the item is shipped. After that, you will pay your monthly payment on the last business day of the coming month, and three months ahead.

No fees or interest will be charged on your purchase if you pay on time. If you return your purchase, the agreement with Anyday will automatically terminate.

All amounts on the website include VAT.
The website uses the following currencies for pricing:
Denmark – Kroner (DKK)

DKU Living uses a secure payment server that encrypts all information with the SSL protocol, which means your data is secure and cannot be read by outsiders.

Delivery

The delivery time for your order is 1-3 business days.

DKU Living ships goods with the following: Pickup, GLS – Business, GLS – Private, GLS – Parcel shop, DAO – Direct, DAO – Parcel shop, Bring – Private (Evening delivery), Bring – Business, Bring – Optional delivery location

The freight is calculated based on weight.

You will be able to choose between having the package sent “without distribution” or “with distribution”.
You will always receive a track and trace number so you can follow your package from our warehouse to your home.

Right of withdrawal

There is a 14-day full right of return on goods purchased on the website unless otherwise agreed or stated in your order.

The 14 day period starts on the day the order is delivered.
You will be responsible for any return costs.

Requests for cancellation must be notified to us no later than 14 days after delivery and must reach us no later than 14 days after we are informed of your use of the right of cancellation.

Requests to exercise the right of withdrawal must be sent by email. info@dkuliving.dkThe message must clearly state your wish to exercise your right of withdrawal.

Condition of the item upon return

You are liable for any diminished value of the goods caused by handling other than what is necessary to establish the nature, properties and function of the goods. This means that you must try the goods in the same way as if you were shopping in a physical store.

If the item has been tested beyond what is described above, it is considered used and of diminished value. This means that if you cancel the purchase, you will receive a smaller part or none of the purchase amount back. It is up to DKU Living to assess the condition of the item.

Right of complaint

There is a 2-year warranty on products according to the Danish Sales Act. The warranty applies to all defects in software, materials and manufacturing.

Complaints regarding defects and deficiencies must be notified to DKU Living within a reasonable time after receipt of the goods. A maximum of two months is considered a reasonable time, unless otherwise agreed. We will refund reasonable shipping costs.

The complaint is void in the event of incorrect or unusual operation of the product.

DKU Living will cover the return costs to a reasonable extent.

When returning, please contact the company:

DKU Living
Sivlandvænget 11a, 5260 Odense S
Tel: +4561710903
Complaints are received not if these are sent on delivery.